Virtual Annual Meeting Technical and Program Support
Live operators are available via the chat function within the 2023 Virtual Annual Meeting platform.
Look for the light blue "Support" button in the bottom left corner of the platform website, available on all pages of the platform, including the initial log-in page.
Technical Requirements For Event Platform
System OS
- Mac OS: Version 10 or later
- iPhone & iPad OS: Version 13 or later
- Windows OS: Version 8 or later
- Android OS: Android 5 or later
Suggested Browser (Use Google Chrome for best user experience)
MacBook
- Google Chrome: Version 93 or later (Recommended)
- Safari: Version 13 or later
- Firefox: Version 91 or later
iPad and iPhone
- Safari: Version 13 or later
Windows
- Google Chrome: Version 93 or later (Recommended)
- Firefox: Version 91 or later
Android
- Google Chrome: Version 81 or later (Recommended)
1:1 Meetings, Lounge and Room
- Learn more about allowing, selecting, and switching your mic and camera settings in the browser.
- Use Google Chrome Browser & Event Mobile App (IOS/Android).
- Ensure to give permission to use your Microphone and Camera on your device.
- Join from an Open network and not via the restricted office network.
- Ensure you are not connected to the VPN or have any firewall restrictions.
More info
Still, having issues with meetings on Hubilo? Share the following details with your IT/Tech team and get the ports whitelisted on the network.
- Destination Ports
- TCP - 80; 443; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9667; 30011 - 30013
- UDP - 3478; 4700 - 5000
- Websocket URL to ensure seamless realtime communication on 1:1 chats, session watch time, live chats and reactions in Sessions, Rooms and Lounges.
- Websocket URL- chat-web.hubilo.com TCP- 443; 80
- Websocket URL- chat-v2.hubilo.com TCP 443 ; 80
- Add the following destination domains and the corresponding ports to the firewall whitelist:
- .agora.io .edge.agora.io .sd-rtn.com .edge.sd-rtn.com
Accessing the 2024 Annual Meeting
Please use these instructions to join the event platform from your laptop or desktop computer. We recommend using the Google Chrome browser for the best experience.
- Follow this link: 2024 APA Virtual Annual Meeting to the virtual event platform.
- Enter the email address you used to register for the event.
- Submit your Login code, which is also your meeting badge number.
- Complete the onboarding questions to finalize your profile.
- You're in! Feel free to start exploring.