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Even if the first 5G deployments have paved the way for new uses in industry, agriculture or health, the economic equation is still uncertain for operators, especially as their investment capacity has been cut by the drop in roaming income linked to the COVID crisis.

At the same time, the lockdowns (teleworking, home schooling, etc.) have underlined the urgency of deploying the Very High Speed network in all regions.

To meet their massive investment targets in fibre and 5G, operators are optimizing their business model by focusing on spectrum and services. They rely on levers such as the outsourcing of infrastructures, which favors the emergence of the TowerCo giants, as well as the strengthening of their nearshore-offshore policies.

At the same time, the industry is concerned about the problems of connection quality due to scheduling requirements and the cascade of subcontractors involved.

Market Trends

Very High Speed networkLearn more

The explosion of connected things, the generalization of 4K television, the boom in video on mobile phones, and the digital transformation that is occurring in all sectors of activity (e.g.: Cloud computing, e-Health, etc.) make deployment of the very high speed infrastructure (FTTH, 5G, etc.) essential in order to support the development of the digital economy.

Between 2016 and 2022, the mobile data traffic will multiply by 8. That is 20 GB used per month and per smartphone in Western Europe.


  • Meet the deadline requirements set by the authorities and pool investments in networks
  • Improve the quality of services
  • Prepare new economic models
Digital serviceLearn more

Operators want to capture part of the value of the content and services delivered on their networks. This strategic diversification aims to generate new revenues and improve the customer experience.

Within 6 years, more than 5 million homes have subscribed to the British Telecom operator’s BT Sport channel. At the same time, Orange Money, a money transfer solution, now has more than 30 million customers in Africa.


  • Enhancing infrastructure
  • Repositioning oneself in the value chain against GAFAs
  • Diversify business lines (e.g. content production, banking, etc.)
Internet of ThingsLearn more

Thanks to connected things (IoT – Internet of Things), Telecoms industry is given the opportunity of deploying services and applications in new sectors (transport, energy, production, etc.): data monetization, industry 4.0, connected vehicle and autonomous driving, etc.

According to Gartner, 20 billion connected things will be used in 2020 compared to 11 billion in 2017, including 4 billion dedicated to professional or industrial uses.


  • Develop new uses for IoT
  • Valorize the data collected
  • Guarantee the protection of data from IoT


functional and technical with 3500 telecommunications engineers in 20 countries
Network engineering (fixed and radio), deployment and support, Cloud, Cybersecurity, Big Data, IA....
reactivity and flexibility
xShore Centres of Excellence (Morocco, Romania and India)


From LTE to 5G: study and integration of equipmentLearn more

To assist the R&D activities of an international telecommunications group, ALTEN set up an engineering service centre for the integration of new equipment of the existing network, and the microwave study on millimetre waves for the deployment of the future 5G network.

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Development of a multi-device TV streaming applicationLearn more

In view of the multiplication of TV platforms (connected TV, video game console, etc.), a French telecommunications operator wants to replace the traditional TV decoder, which is expensive to develop and maintain, with a unique application for broadcasting more than 70 TV channels to its subscribers.

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Predictive analysis of “Churn rate” with the Big Data approachLearn more

In a hyper-competitive context in the telecoms market, retaining subscribers becomes a crucial issue for operators. In this context, LINCOLN (specialist subsidiary of the ALTEN group) has rolled out a Data Science service centre with a telecoms operator to develop a “Client Scoring” tool used to predict churn rate risks and implement customized marketing actions.

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Customer technical support: processing time divided by 3Learn more

A European telecommunications operator, with more than 3 million homes subscribed to its fixed internet offer, has entrusted ALTEN with the level 2 and 3 (network access and services) customer technical support for an end-to-end incident ticket process.

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Network operator

Telefonica, Vodafone Group, Orange Groupe, Bouygues Groupe, Groupe Altice (SFR)…

Network Equipement supplier

Ericsson Group, Qualcomm, Nokia Corporation, Radware…


Canal+ Groupe, Québecor…

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